Service schedule · Part 4 of 6Schedule 4.4 · Build · BC-04

Build

4.4.1 · What it is

One production line for one piece of repeatable legal work, built with the team that does it. We observe the work as it is really done, design the line together with judgement separated from production, build the stations and the controls, prove the line on known matters, and hand it over with a runbook to the people who will run it.

The sprint follows the construction sequence on Sheet 2 and ends with a line in operation as on Sheet 3: instructions in, a decision by the person with the authority, the work product drafted against the sources, and a release step that nothing skips.

4.4.2 · Who it is for

Practice group leaders, legal operations and general counsel with a repeatable workflow and a volume figure: leasing, employment, insurance defence, due diligence, conveyancing, debt recovery, standard advice.

Court registries with a function the registrar can hand to the line, such as triage, listing or correspondence.

4.4.3 · What happens

  1. Observe: we sit beside the people who do the work and record it step by step, with the hand-offs and the judgement calls.
  2. Design: the work becomes a specification that separates judgement from production, which your partners can read and argue with before anything is built.
  3. Build: the stations and the controls, in Australia, alongside the people who will run them.
  4. Commission: the line is validated on known matters against a baseline before it is trusted with live ones, with the sign-off steps the courts require built in.
  5. Handover: a runbook and training for the people who will operate and inspect the line.

4.4.4 · What you receive

  • Observation notes and a map of the work
  • Line specification
  • Working line in the agreed environment
  • Validation results against a baseline
  • Runbook
  • Handover training

Terms

Duration, deliverables and price are set out in the service schedule and agreed in a statement of work before anything starts.